Terms & Conditions | ConformityPoint

1. Website and service owner

These General Terms and Conditions of Contract govern the purchase of services offered through the website www.conformitypoint.com by Juan Manuel Beltrán Mengod, sole trader, operating under the trade name Conformity Point, with registered address at Calle San Vicente Mártir 85, 8.º derecha, 46007 Valencia, España, and email address hello@conformitypoint.com.

2. Scope of application

These terms apply to the electronic purchase of professional services provided by Conformity Point through the website, the client area, or the platform linked to the contracting process.

The services are intended exclusively for companies, professionals, manufacturers, importers, distributors, brands, and other economic operators. They are not intended for consumers or end users.

By contracting a service, the client declares that it is acting within the scope of its business or professional activity and that it has sufficient capacity and authority to bind the entity on whose behalf it acts.

The purchase of any service implies full acceptance of these terms.

3. Nature of the services

Conformity Point provides technical and documentary consultancy services in the areas of product compliance, CE marking, general product safety, technical documentation, compliance for Amazon and other marketplaces, authorised representative services, responsible person services, and related services.

Unless expressly stated otherwise in writing, the services provided by Conformity Point are of a technical, documentary, and coordination nature and do not constitute formal legal advice or a binding legal opinion.

4. Available services

4.1. CE marking and product compliance consultancy service

Conformity Point offers, among others, the following standard plans per product:

Diagnostic Plan — from EUR 119 / product (base rate). Includes an initial technical assessment of the product, identification of applicable legislation, review of the available documentation, list of required tests, and a guide to outstanding actions with indicative deadlines and costs.

Technical File Plan — from EUR 199 / product (base rate). Includes document review, update of outstanding actions, preparation of the product risk assessment, preparation of the EU Declaration of Conformity, preparation of the complete technical file, definition of mandatory markings, mandatory warnings and instructions, and basic recommendations relating to the GPSR.

Full Plan — from EUR 599 / product (base rate). Includes an initial technical assessment, identification of applicable legislation, document review, list of required tests, coordination with the supplier to collect valid reports, planning and management of laboratory testing, risk assessment, EU Declaration of Conformity, complete technical file, and project follow-up until the required documentation is available.

The amounts stated are base rates in euros, excluding VAT. The final price depends on the product’s characteristics, applicable regulations, complexity and risks. Conformity Point will review the product and the available documentation and confirm the scope and price before the client commits. More complex products and work beyond the base scope require a personalised quote. Laboratory testing, Notified Body fees and other third-party costs are quoted separately.

The services may be purchased directly at the appropriate level or upgraded in stages. If the client purchases an upgrade within 30 days of delivery of the diagnostic or previous stage, the total amount actually paid for earlier stages for the same product and scope will be deducted from the new service’s total price. This also applies to the Full Plan (Integral Plan) and, for incident services, to the same incident and scope. When calculating the credit for each upgrade, each amount actually paid is counted once. Example at the base rates: if the client has paid EUR 119 and the next service’s total price is EUR 199, the client pays an additional EUR 80. For individually quoted work, the total price will be confirmed before the upgrade and the amount already paid will be deducted.

4.2. Product compliance service for Amazon and other marketplaces in Europe

Conformity Point offers product compliance review, documentation preparation, and support for compliance incidents on Amazon and other European marketplaces.

Standard plans per product

Diagnostic Plan — from EUR 119 / product (base rate). Includes technical assessment of the product, identification of applicable legislation, review of the available documentation, list of required tests, and an outstanding actions plan.

Marketplace Ready — from EUR 199 / product (base rate). Includes everything provided under the Diagnostic Plan and, additionally, preparation of the applicable technical file or technical documentation, preparation of the risk assessment and Declaration of Conformity where applicable, definition of the required labelling, warnings and instructions, and review of the compliance information in the listing and its consistency with the product, packaging, and documentation.

Integral Plan — from EUR 599 / product (base rate). Includes everything provided under Marketplace Ready and, additionally, coordination with the supplier to obtain the required documentation, planning and management of the required laboratory tests, and project follow-up until the planned documentation is complete.

Laboratory testing, Notified Body fees, certificates issued by third parties, and other external costs are not included unless expressly stated otherwise.

Marketplace incident services

Incident Diagnostic — from EUR 119 / incident (base rate). Includes analysis of the affected product and listing, review of the available documentation to identify gaps, errors, or inconsistencies, identification of the compliance requirement causing the incident, and delivery of a report containing the diagnosis, case assessment, and recommended action plan.

Marketplace Reactivation Pack — from EUR 199 / incident (base rate). Includes everything provided under the Incident Diagnostic and, additionally, correction or updating of the existing documentation, correction of product, labelling, or listing information, and preparation of the response and documentation for the marketplace.

The base rates for incident services apply to straightforward incidents. More complex cases require a personalised quote. Conformity Point will review the case and confirm the scope and price before the client commits. Prices exclude VAT. The upgrade conditions set out in clause 4.2 apply to the same incident and scope.

The Marketplace Reactivation Pack applies when the incident can be remedied using the available documentation and technical evidence. If resolving it requires new testing, certificates, a complete technical file, or other additional compliance work, such work will not be included in the Marketplace Reactivation Pack price and may require the purchase of another service or an additional quotation.

The purpose of the Marketplace Reactivation Pack is to prepare the documentary corrections and response required to recover the listing. However, the final decision regarding acceptance of the documentation, publication, reactivation, or continued availability of the listing rests exclusively with the marketplace.

4.3. EU Responsible Person service under the GPSR

The fee for the EU Responsible Person service is calculated per product according to the total number of products covered by the service.

First-year fees

1–3 products: EUR 99 per product
4–10 products: EUR 79 per product
11–20 products: EUR 72 per product
21–30 products: EUR 69 per product
More than 30 products: custom quotation

Annual renewal fees from the second year onwards

1–3 products: EUR 59 per product/year
4–10 products: EUR 47 per product/year
11–20 products: EUR 43 per product/year
21–30 products: EUR 41 per product/year
More than 30 products: custom quotation

The applicable fee per product is determined according to the total number of products covered by the service. Prices do not include VAT, laboratory testing, Notified Body fees, or other third-party costs.

The standard published rates for this service are intended for simple consumer products covered by Regulation (EU) 2023/988. Products additionally subject to sector-specific legislation, CE marking, Authorised Representative requirements or other regulatory obligations may require a different service and quotation.

If the client already has a complete technical file and does not require the documentation to be prepared from scratch, a reduced activation fee may apply, subject to document validation.

Our service includes a basic technical file and labelling details. The applicable unit rate is multiplied by the total number of contracted products. Documentary scope included per product:

Product sheet
Risk assessment
GPSR Compliance Statement prepared for signature

The GPSR Compliance Statement prepared by Conformity Point is a complementary document of the service and does not constitute or replace the EU Declaration of Conformity required where sector-specific CE marking legislation applies.

Conformity Point will store and keep available the documentation associated with the service for the duration of the contracted service. The manufacturer remains responsible for retaining the technical documentation for the periods legally required. With regard to the technical documentation provided for under Regulation (EU) 2023/988, it must be kept available to the market surveillance authorities for 10 years from the date the product is placed on the market.

4.4. EU Authorised Representative service for consumer products

Conformity Point provides EU Authorised Representative services for consumer products accepted within the agreed scope, including toys, electrical and electronic products and radio equipment. The service is provided under a written mandate from the manufacturer, in accordance with the applicable product legislation and, where applicable, Regulation (EU) 2019/1020. It does not include representation for medical devices, cosmetics, extended producer responsibility (EPR) schemes or representation before US authorities.

Base rates per product

Essential — 1–3 products: 199 EUR per product for Year 1; 119 EUR per product/year on renewal.
Plus — 4–10 products: 159 EUR per product for Year 1; 95 EUR per product/year on renewal.
Business — 11–20 products: 145 EUR per product for Year 1; 87 EUR per product/year on renewal.
Enterprise — 21–30 products: 139 EUR per product for Year 1; 83 EUR per product/year on renewal.
Custom — more than 30 products: custom quotation.

The unit rate for the applicable tier is multiplied by the total number of contracted products. The final price depends on the product’s complexity and risk. Conformity Point reviews the product and available documentation and confirms the scope and price before the client commits. Laboratory testing and third-party costs are quoted separately.

Year 1 includes the agreed product and documentation review, the basic technical file specified in the proposal, formalisation of the mandate, labelling details, document retention and support with authorities within the agreed scope. The base rate does not mean that a complete technical file for every type of product is included.

Renewal maintains the representation, document retention and handling of requests from authorities within the mandate. The term, renewal arrangements and any addition or modification of products are specified in the accepted proposal, specific service conditions and mandate. The GPSR-only fee for adding products under section 15 does not apply automatically to this service.

Where necessary for the accepted products, the service also includes the functions of the EU Responsible Person under Regulation (EU) 2023/988 (GPSR), at no additional cost. The client does not need to purchase the two services separately.

The designation and authorisation to use Conformity Point’s details take effect once the required validations, contracting and activation conditions have been met and the manufacturer’s written mandate has been formalised. The manufacturer retains its own legal obligations regarding product safety and conformity. Representation does not replace conformity assessment, CE marking where required, or laboratory testing, and does not guarantee acceptance by marketplaces. The scope agreed in the proposal, specific conditions and mandate is subject to the mandatory duties imposed by applicable legislation.

5. What is included and what is not included

The specific scope of each service will be the scope described in the relevant service description, plan, proposal, quotation, or commercial page.

Unless expressly agreed otherwise, the following are not included:

laboratory testing;
Notified Body fees or costs;
certificates issued by third parties;
tax or accounting advice;
sworn translations;
graphic redesign of packaging;
physical modifications to the product;
or any external cost unrelated to Conformity Point.

Third-party costs, where applicable, will be additional and borne by the client.

6. What is considered a product

For the purpose of calculating plans, references will be considered the same product where only the size, non-essential aesthetic form, or packaging changes, provided that the intended use, function, main materials, and risk profile remain substantially the same.

A reference will be considered a different product where, among other factors, the function, intended use, main material, critical components, target population, electronics, radio frequency, or any element that changes the risks or applicable regulatory requirements changes.

The final determination of whether a reference constitutes the same product or a different product will be made by Conformity Point on the basis of reasonable technical criteria.

7. Contracting process

The contracting process operates as follows:

The client contacts Conformity Point through the website or the available channels.
If there is interest in proceeding, Conformity Point may invite the client to register in the client area or corresponding platform.
The client uploads the available documentation and describes the service it wishes to purchase.
Conformity Point carries out an initial suitability review to preliminarily verify whether the requested service can be addressed with the documentation available or whether another plan must be purchased, additional information must be provided, or the scope must be reformulated.
If the requested service is suitable, Conformity Point indicates the applicable service or plan and enables the corresponding payment through the platform or, where applicable, by bank transfer.
Before completing the purchase, the client may review the selected service, the information entered, and the applicable amount, and may correct any errors.
The contract is concluded when the client completes payment and receives the corresponding confirmation.

Any activation, delivery, or performance period will not begin until both of the following requirements have been met:

the documentation or information required has been received and preliminarily validated by Conformity Point as sufficient for the purchased service; and
payment has been confirmed.

If the client does not provide all the required documentation or provides it incompletely, the time periods will not begin until the situation has been remedied.

8. Payment methods

Payment may be made through Stripe, by card, through other payment methods enabled on the platform, or by bank transfer where expressly indicated.

Conformity Point may refrain from starting the service until effective payment has been confirmed.

9. Prices and taxes

All prices shown on the website, platform, or quotations are stated exclusive of VAT, unless expressly indicated otherwise.

Applicable taxes will, where appropriate, be calculated in accordance with the relevant tax rules and the client's tax status.

10. Start of the service

Unless otherwise stated, the service will begin once all of the following conditions have been met:

receipt of the documentation or information required for the purchased service;
preliminary validation of that documentation by Conformity Point; and
effective confirmation of payment.

Accordingly, registration on the platform or initial contact by the client does not by itself constitute the start of the service or the start of any applicable time period.

11. Activation and delivery times

Any time periods indicated by Conformity Point are indicative and must be interpreted according to the nature of the purchased service.

11.1. Initial review of the Responsible Person service

Once the client has provided the required initial information and documentation, Conformity Point will carry out, on an indicative basis, an initial review within 24 business hours to confirm the product fit, the scope of the service and the documentation required.

The designation and the authorisation to use Conformity Point's details as Responsible Person will only take effect once the required validations have been completed, the contract has been formalised and, where applicable, the corresponding mandate or agreement has been signed.

This initial activation does not imply that all technical or regulatory documentation for the product is already complete, reviewed, or finalised, unless expressly stated otherwise.

11.2. Documentary deliveries for standard services

For simple or closed-scope documentary services, such as certain initial diagnostics or limited-scope documentary deliverables, Conformity Point will endeavour to provide an initial delivery or result within an indicative period of 24 to 48 business hours from preliminary validation of the required documentation and confirmation of payment.

11.3. Complex services or services dependent on third parties

For more complex services, including, among others:

plans involving multiple products;
preparation of documentation for high volumes;
extensive technical files;
Full Plan services or equivalent;
coordination with manufacturers, suppliers, or laboratories;
obtaining or reviewing tests;
or any service that depends wholly or partly on third parties,

time periods will necessarily vary and will depend on factors such as the number of products included; the quality and completeness of the documentation provided; the speed of response of the client, manufacturer, or supplier; the need for technical clarification; the need for testing, validation, or third-party actions; and the technical and regulatory complexity of the product.

In such cases, any stated time period will be indicative and non-essential unless expressly agreed otherwise in writing.

11.4. Delays caused by the client

If the client is late in providing documentation, responds late, submits incomplete versions, or must correct issues identified during the preliminary review, the applicable time periods will be suspended or will not begin until the documentation is complete and suitable for continuation of the service.

12. Client obligations

The client undertakes to:

provide truthful, complete, and up-to-date information and documentation;
provide access to the documentation required for performance of the service;
respond diligently to requests for clarification;
review and validate, where applicable, drafts or documents prepared;
use the deliverables in accordance with applicable law;
and not omit relevant information that may affect product compliance or the scope of the service.

The client must inform Conformity Point of any relevant change to the product, including changes of materials or composition, supplier or manufacturer, critical components, design, functionality, intended use, target population, electronics, battery, radio frequency, software where it may affect safety, labelling, warnings or any other element that may alter the risks or the applicable requirements. Conformity Point may assess whether the change requires a documentation update or must be treated as a different product.

The client is ultimately responsible for the truthfulness, accuracy, completeness, and lawfulness of the documentation, declarations, reports, certificates, technical data sheets, BOMs, SDSs, and other information submitted to Conformity Point.

13. Specific limitation regarding client documentation

Conformity Point works on the basis of the documentation and information provided by the client, manufacturer, or third parties connected with the product.

Unless the client expressly purchases a specific service for document review, validation, verification, or reconstruction with such scope, Conformity Point does not guarantee or assume responsibility for the intrinsic truthfulness, authenticity, technical sufficiency, or legal validity of documents provided by the client or third parties.

In particular, for EU Responsible Person (GPSR) services, if the client does not additionally purchase the corresponding document review or document construction service, Conformity Point will act on the basis of the documentation received and will not be liable for hidden defects, document falsification, pre-existing technical insufficiencies, invalid certificates, unsuitable reports, or non-compliances that cannot be detected within the purchased scope.

14. Specific scope of the EU Responsible Person (GPSR) service

The EU Responsible Person (GPSR) service includes only the scope expressly purchased under each plan.

As a general rule, Year 1 may include, depending on the applicable plan: formal appointment as EU Responsible Person where applicable; details for labelling, packaging, and product information; GPSR technical documentation per product; storage and availability of the documentation for the duration of the contracted service; and support in dealings with market surveillance authorities.

Where applicable, and after preliminary validation of the minimum required documentation and confirmation of payment, Conformity Point may authorise the use of its details on the product's labelling, packaging, or listing within the purchased scope.

However, such initial activation or authorisation does not in itself mean that the technical file, risk assessment, Declaration of Conformity, or other additional regulatory documentation has already been completed, unless this forms part of the purchased service and has actually been delivered.

The renewal keeps the appointment, document retention and document availability active, together with the support associated with the purchased service.

This service does not amount to an absolute guarantee of regulatory compliance, acceptance by marketplaces, absence of inspections, or absence of incidents with authorities.

15. Automatic renewal and additional products

For annual EU Responsible Person (GPSR) service plans, renewal will occur automatically for successive annual periods, unless the client gives written notice of its intention not to renew at least 30 calendar days before the expiry date.

If, during an annual period already under way, the client adds one or more new products, a flat fee of 99 EUR per new product will apply. That fee covers the product-specific initial work: onboarding, initial documentation review, preparation or structuring of the documentation included in the service, risk assessment, and labelling and packaging review within the contracted scope.

At the next annual renewal, that product will become part of the total of active products and the renewal fee corresponding to the total active volume will apply to it.

Once the service has ended or has not been renewed, the client will no longer be authorised to use Conformity Point's details as Responsible Person for new units placed on the European Union market. Before continuing to sell new units, the client must have in place the economic operator established in the Union that is legally applicable.

16. Change of plan or expansion of service

The client may request, at any time, an upgrade to a higher plan or an expansion of the purchased service.

In such a case, the client will pay the price difference between the service originally purchased and the newly approved scope, or the additional amount applicable under a quotation.

Conformity Point is not required to provide a broader scope than the one purchased until the upgrade has been accepted and paid for.

For the CE marking consulting and marketplace compliance services (clauses 4.1 and 4.2), the specific upgrade condition set out in those clauses applies: the total amount actually paid for the same product or incident and scope is deducted where the upgrade is purchased within 30 days of delivery of the diagnostic or previous stage. Upgrades of these services requested after that period will be quoted individually. This condition does not change the specific rules of the EU Responsible Person or Authorised Representative services.

17. Custom and hourly services

In addition to the standard plans, Conformity Point may offer specific services, hourly support, or custom work.

In such cases, the scope, price, time periods, and specific terms will be set out in a proposal, quotation, email, or specific service description, which will supplement these terms.

18. Suspension, blocking, or closure of the service

If the client does not provide the required documentation, does not respond to reasonable requests, or keeps the matter inactive, Conformity Point may temporarily suspend performance of the service.

If the client's inactivity continues for a reasonable period, Conformity Point may close the matter without any obligation to refund amounts already paid for work already started, reserved time, or documentation already generated.

19. Cancellations and refunds

Given the technical, customised, and documentary nature of the services, cancellations with a right to a refund will not be accepted once work has begun or project resources have been reserved, unless Conformity Point expressly decides otherwise or there is a serious breach attributable exclusively to Conformity Point.

The service will be deemed to have begun, among other circumstances, when Conformity Point has started the analysis, document review, file structuring, preparation of deliverables, technical communications, or reservation of resources for the project.

If the client withdraws, abandons the process, or fails to provide the required documentation after the service has begun, the client will not be entitled to a refund of amounts paid.

20. Liability

Conformity Point will provide its services with reasonable professional diligence, within the purchased scope and on the basis of the information available.

Where liability legally arises, Conformity Point's total liability will be limited to the amount actually paid by the client for the specific service from which the claim arises.

Conformity Point will not be liable for:

indirect damages;
loss of profits;
loss of sales;
loss of opportunity;
delays attributable to the client or third parties;
marketplace refusals;
actions by authorities resulting from incomplete or incorrect information provided by the client;
or non-compliances outside the expressly purchased scope.

21. Intellectual property and use of deliverables

Documents, templates, structures, methodologies, base texts, checklists, and materials developed by Conformity Point will remain its property, except for final deliverables prepared specifically for the client within the purchased service.

The client may use the final deliverables for its internal and regulatory purposes relating to its products, but may not resell, sublicense, redistribute, or commercially exploit Conformity Point's methodologies or base materials without written authorisation.

22. Language, contract storage, and technical means

These terms are available at least in Spanish. In the event of a translation, the Spanish version will prevail unless expressly agreed otherwise in writing.

Conformity Point will make these terms available to the client before purchase so that they can be stored and reproduced.

The contract may be concluded electronically. Conformity Point may retain electronic evidence of the purchase, payment, communications, and documents associated with the matter.

After purchase, Conformity Point will send a confirmation by email or through the platform so that it can be stored by the client.

23. Data protection

Personal data processed in connection with the contracting process will be managed in accordance with the website's Privacy Policy.

24. Governing law and jurisdiction

These terms will be governed by Spanish law.

For any dispute arising from the interpretation, validity, performance, or termination of these terms or the purchased services, the parties submit to the Courts and Tribunals of Valencia, Spain, unless a mandatory applicable rule provides otherwise.

General Terms and Conditions of Contracting